Tomahawk, WI 11/03/2014 (Basicsmedia) – Ryanair Holdings plc (ADR) (NASDAQ:RYAAY) CEO, Michael O’Leary, has rubbished claims that the company is the second worst provider of customer service in the world. During an interview on CNBC, O’Leary reiterated that the survey by Siegel+Gales does not depict what is happening on the ground in terms of the company’s offerings.
Ryanair Holdings plc (ADR) (NASDAQ:RYAAY) was ranked the second worst brand, based on ease of customers to use its services and products, as well as interactions and communications. Most of the participants in the survey were complaining about the company’s badly designed website as well as challenges incurred in downloading boarding passes.
“In a year we are going to grow from 81 million to 89 million passengers, booming passengers can’t get enough of our low fares. We are the second worst brand in the world! Long may we continue to be the second worst brand in the world while the business is booming? I regard that as a sign of great praise that actually we are doing things right when they are slagging us, “said Mr. O’Leary
The low-cost European airline has already bolstered its profit outlook for the year as well as raising its traffic forecast on the belief that the strength of its forward bookings will continue. Ryanair Holdings plc (ADR) (NASDAQ:RYAAY) remains confident that its earnings for the full year could clock highs of between 770-770 million euros, up from an earlier guidance of between 620-650 million euros.
O’Leary remains confident that the airline will continue to register stronger traffic growth with the opening of new bases, as well as the bolstering of flight frequencies and schedules. Ryanair Holdings plc (ADR) (NASDAQ:RYAAY) also remains optimistic that its fares during the third quarter will fall by around 3-5%, better than an earlier estimate of between 6 and 8%.
O’Leary also rubbished claims that he is to retire anytime soon reiterating he is still young into the job
“The strategy is, I have four children under the age of nine, and the thought of retiring and spending more time with them is just too awful to contemplate, “said Mr. O’Leary.